top of page
ICBC Physiotherapy

ICBC Physiotherapy in Burnaby: 2025 Guide to Maximizing Your ICBC Physiotherapy Claim 

ICBC Physiotherapy in Burnaby: Your Guide to Recovery at PT Health
 

If you’ve been injured in a car accident, navigating the ICBC claims process and finding the right physiotherapy care can feel overwhelming. Fortunately, ICBC physiotherapy in Vancouver, particularly in Burnaby, is designed to help you recover quickly and effectively.

At Justin Shing Physiotherapy, we specialize in treating car accident injuries and guiding you through the ICBC claims process. We’ll walk you through the steps to ensure your ICBC claim goes smoothly, explain the new ICBC Recovery Network launching in March 2024, and highlight the most common car accident injuries and the treatments available to help you heal.

Steps to Take for Your ICBC Physiotherapy Claim

​​

Report the Accident and File Your Claim Immediately

One of the most common mistakes people make is delaying the reporting of their accident or filing their claim. ICBC requires you to report the accident within 24 hours, even if you don’t think you’re injured. Some injuries, like whiplash or soft tissue damage, may not show symptoms right away.

Why This Matters: Delaying your claim can lead to complications, such as ICBC questioning the validity of your injuries. Early reporting ensures you have access to benefits like physiotherapy, chiropractic care, and massage therapy right away.


Tip: Keep a detailed record of the accident, including photos, witness statements, and a written account of what happened. This documentation will strengthen your claim.

 

Open an ICBC Claim

You can open a claim online, over the phone, or in person. Provide all necessary details about the accident and your injuries.
 

Tip: Stay organized by keeping all your ICBC-related documents in one place.

This includes:
1. Your claim number and adjuster’s contact information.

2. Copies of all forms and correspondence with ICBC.
3. A timeline of your treatments and progress.

 

Seek Medical Attention and Document Everything for your ICBC Physiotherapy Claim

After a car accident, it’s crucial to seek medical attention, even if you feel fine. A healthcare professional, such as a doctor or physiotherapist, can assess your injuries and provide the necessary documentation for your ICBC claim.

Why This Matters: ICBC requires medical evidence to approve your claim and cover treatment costs. Without proper documentation, your claim may be denied or delayed.

Tip: Keep a detailed record of all medical appointments, treatments, and symptoms. This includes: Doctor’s notes and diagnoses. Receipts for any out-of-pocket expenses related to your injury.

 

Get a Treatment Plan

Your physiotherapist will create a personalized treatment plan tailored to your injuries. ICBC covers up to 25 physiotherapy sessions within 12 weeks of your accident.
 

Follow Through with Treatment
Consistency is key to recovery. Attend all scheduled physiotherapy sessions and follow your therapist’s advice for at-home exercises and care.

Understand Your Coverage and Stay Organized

 

ICBC offers coverage for a variety of therapy treatments with limits to what is covered. Understanding these details is key to maximizing your benefits.

What’s Covered:
Up to 25 physiotherapy sessions within 12 weeks of your accident.

Additional treatments are available if your healthcare provider deems them necessary.

Wage loss benefits if you’re unable to work due to your injuries.


 

Tip: Keeping detailed records of all your coverage related information for ICBC
 

Beware of ICBC Challenges

Delayed or Denied Claims

Why It Happens: Incomplete documentation, late reporting, or lack of medical evidence.
 

How to Avoid: Report the accident immediately, seek medical attention, and provide thorough documentation.

​

Disputes Over Injury Severity

 

Why It Happens: ICBC may question the severity of your injuries, especially if symptoms appear days or weeks after the accident.
 

How to Avoid: Keep a detailed symptom diary and attend all medical appointments to build a strong case.
 

The New ICBC Recovery Network: What You Need to Know

ICBC Physiotherapy

​

Starting in March 2024, ICBC is launching a new Recovery Network to streamline care for accident victims. This network will connect you with trusted healthcare providers, including physiotherapists, chiropractors, and massage therapists, to ensure you receive the best possible care.
 

Key Benefits of the ICBC Recovery Network:

  • Faster Access to Care: Reduced wait times for assessments and treatments.

  • Coordinated Care: A team of healthcare professionals will work together to create a comprehensive recovery plan.

  • Enhanced Coverage: Expanded treatment options and extended coverage for certain injuries.
     

​

With Justin Shing as the clinic director at PT Health, we’re proud to be part of this network. Our team is experienced in treating ICBC patients and will help you navigate the new system to maximize your recovery.


Common Car Accident Injuries Treated with ICBC Physiotherapy coverage with Justin Shing Physiotherapy.

Car accidents can cause a wide range of injuries, many of which may not be immediately apparent. Here are the most common injuries I treat:
 

  • Whiplash: Whiplash occurs when the neck is suddenly jerked forward and backward, often causing pain, stiffness, and reduced mobility.

  • Back Pain: Impact from a collision can strain or injure the muscles, ligaments, and discs in your back.

  • Shoulder Injuries: The force of a seatbelt or airbag can cause shoulder sprains, strains, or dislocations

  • Knee Injuries: Knees can hit the dashboard or twist during an accident, leading to ligament tears or patellar injuries.
    Concussions: A blow to the head can result in a concussion, causing headaches, dizziness, and cognitive issues.

  • Soft Tissue Injuries: These include sprains, strains, and contusions to muscles, tendons, and ligaments.

How Justin Shing Can Help with ICBC Physiotherapy

With Justin Shing Physiotherapy iat PT Health, we offer a range of evidence-based treatments to help you recover from car accident injuries. Our services include:

Manual Therapy: Hands-on techniques to improve joint mobility, reduce pain, and restore function.
Dry Needling: A modern approach to releasing muscle tension and promoting healing by targeting trigger points.
Exercise Therapy: Customized exercises to strengthen muscles, improve flexibility, and prevent future injuries.
Shockwave Therapy: A non-invasive treatment that uses sound waves to stimulate healing in injured tissues.
Education and Prevention: We empower you with knowledge about your injury and strategies to prevent re-injury.

Our team is committed to providing compassionate, patient-centered care to help you regain your quality of life.

Why Choose Justin Shing for Your ICBC Physiotherapy Claim?

Expertise in ICBC Claims: We understand the ICBC process and will handle the paperwork so you can focus on recovery.

  •  

  • Convenient Location: Our PT Health Burnaby clinic is easily accessible, with flexible appointment times to fit your schedule.

  • Personalized Care: Every treatment plan is tailored to your unique needs and goals.

  • Cutting-Edge Techniques: We use the latest physiotherapy methods to ensure the best outcomes.​


We specialize in helping ICBC physiotherapy claimants navigate the system and recover from their injuries. Here’s how we can assist you:

  • Expert Guidance: We’ll help you understand your ICBC coverage and ensure all necessary documentation is submitted.

  • Personalized Treatment Plans: Our evidence-based treatments, including manual therapy, dry needling, and exercise therapy, are tailored to your specific injuries.

  • Advocacy: We’ll work with ICBC on your behalf to ensure you receive the care and benefits you’re entitled to


Navigating the ICBC car accident claim system doesn’t have to be overwhelming. By reporting your accident immediately, seeking medical attention, and staying organized, you can avoid common complications and focus on your recovery. If you’ve been injured in a car accident, don’t hesitate to reach out to Justin Shing Physiotherapy at PT Health.

Our team is here to guide you through the ICBC process and provide the care you need to heal and regain your quality of life. Contact Justin Shing Physiotherapy today to schedule your ICBC physiotherapy assessment. Let us help you navigate the system and get back on the road to recovery!

ICBC Physiotherapy Claim ICBC Physiotherapy Claim ICBC Physiotherapy Claim ICBC Physiotherapy Claim ICBC Physiotherapy Claim ICBC Physiotherapy Claim ICBC Physiotherapy Claim

bottom of page